Can I request the return of a purchased product?

If for any reason you are dissatisfied with your purchase, you may reconsider and return the purchased product, without having to specify the reason, up to a period of 14 calendar days from the date of delivery. In the case of multiple purchases with a single order and delivered separately, the 14-day period runs from the date of receipt of the last product.

What do I have to do to request a return?

If you are registered on, go to your user area and proceed with the return request; if you are not registered, please write an email to: with the subject “RETURN REQUEST and your ORDER NUMBER”, specifying in the text the products for which you intend to make use of the right of withdrawal.

To request a return, the purchased products must have never been worn, must not be damaged, and must be sent back in their original packaging.

You will have to bear the return costs. As soon as the package has reached our logistics, we will check that the products are indeed intact and have not been used, and we will then proceed with the refund.

We advise you to send the products you intend to return using a courier service and to keep the tracking number so that we can trace them. Please note that we are not responsible for refunds or compensation for products that you have sent, and we have never received due to loss, theft or damage.

All returns must be sent from the same country n where the purchase was made.

The return will be processed within 3/7 days after acceptance of the item.

How is the refund made?

The refund will occur via the payment method you chose during the purchase process: PayPal, Amazon Pay or credit card, and will be visible within a few days depending on the bank or payment circuit. If you chose to pay “cash on delivery”, the refund will be carried out by bank transfer to your bank account upon communication of your Iban, while the cost of cash on delivery will not be refunded.

If you have any questions, do not hesitate to contact us at +39 389 886 8839 (also via WhatsApp) or write to We will be happy to help you!